Our Personalized Offers
Audits, Mystery Shopping & Services
Each audit and mystery visit is fully customized, designed in close collaboration with you to meet the specific needs and unique challenges of your establishment. This ensures a tailor-made approach perfectly aligned with your objectives. Pricing is available upon request, and I operate worldwide. Thanks to my fluency in English, I guarantee smooth and effective communication, no matter your location. Discover our offers!
ESSENTIAL PACKAGE
Customer Experience Audit
A quick and efficient analysis for an initial overview of your customer experience.
What’s included:
- Mystery visit with analysis: evaluation of service quality and customer journey.
- Atmosphere analysis: cleanliness, comfort, signage, overall ambiance.
- Detailed report with actionable recommendations.
Benefits:
- Quickly identify friction points in your customer journey.
- Benefit from initial corrective actions to improve the experience.
PERFORMANCE PACKAGE
Comprehensive Audit
An in-depth audit for a clear and detailed vision of your customer experience at every stage.
What’s included:
- Mystery visit with comprehensive analysis: reception, service, digital experience (website, online booking).
- Evaluation of ambiance and internal processes (handling requests and complaints, team efficiency).
- Detailed report with a prioritized action plan.
- 3-month follow-up: 1-hour consultation to assess the implementation of recommendations and adjust if necessary.
Benefits:
- A thorough analysis to identify all areas for improvement.
- Strategic follow-up to ensure actions are implemented and to support continuous customer experience enhancement.
EXCELLENCE PACKAGE
Premium Audit
Comprehensive, tailor-made expertise for the most demanding establishments.
What’s included:
- In-depth analysis of all customer touchpoints: reception, service, cleanliness, internal processes.
- Online audit: evaluation of your digital presence (website, social media, booking processes).
- Detailed report with recommendations and action priorities.
- 3-month follow-up: consultation to measure progress and adjust actions if necessary.
Benefits:
- This package offers a complete evaluation and long-term follow-up.
- Comprehensive assessment of all services and touchpoints.
- Long-term monitoring to ensure continuous improvement.
Additional Services
Tailor-Made Strategic Consultation
Benefit from personalized support to optimize specific services in your establishment, both online and on-site, maximizing your impact on customers.
Competitive Audit
Get a comprehensive analysis of your competitors to identify their weaknesses and capitalize on your distinctive strengths, giving you a competitive edge.
Enhancing Your Events
Optimize the reception and customer experience of your participants during events, seminars, or product presentations. I support you in creating smooth and memorable interactions, focusing on participant engagement and product showcasing.
SUBSCRIPTION OPTION
Regular Monitoring
Stay ahead with regular audits.
What’s included:
- Monthly or quarterly audits: basic or comprehensive, depending on your needs.
- Updated reports with recommendations for continuous improvements.
- Strategic consultation to adjust actions and monitor results.
Benefits:
- Ensure optimal customer experience throughout the year.
- Adopt a proactive approach to maintain high-quality standards.